At ShopStun, we understand that jewelry is not just a purchase; it’s an investment in beauty, craftsmanship, and personal expression. We strive to offer you a seamless and satisfying shopping experience by providing high-quality jewelry pieces that meet your standards. However, we acknowledge that sometimes a product may not meet your expectations, whether due to size, style, or other preferences. To ensure your peace of mind, we have created a customer-friendly return policy, allowing returns within 7 days of receiving your order.
1. Overview of the Return Policy
We offer a 7-day return policy from the date of delivery for most items. If for any reason you are not satisfied with your purchase, you can return it within 7 days, provided that the item meets the return criteria listed below.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Time Frame: The return request must be made within 7 days of receiving the product.
- Condition of the Product: The item must be unused, undamaged, and in its original, unused condition. All packaging, including tags, boxes, and certificates, must be intact and returned with the product. Jewelry that has been worn or altered in any way cannot be returned.
- Proof of Purchase: You must provide proof of purchase, such as the order confirmation or invoice, to initiate a return.
- Non-Customized Items: Only non-customized, non-personalized items are eligible for returns. Customized jewelry, including engraved or made-to-order pieces, is not eligible for return unless there is a manufacturing defect.
3. Items Not Eligible for Return
While most products are eligible for returns, there are a few exceptions:
- Customized Jewelry: This includes any items that have been engraved, altered, or specifically designed to your personal specifications.
- Sale and Discounted Items: Items purchased on sale or with a discount (unless explicitly stated otherwise) are not eligible for return.
- Gift Cards and Vouchers: These are not eligible for return or exchange under any circumstances.
- Personal Care Products: Any beauty or care products included with jewelry (e.g., cleaning cloths or solutions) are not eligible for return.
4. How to Return an Item
To initiate a return, please follow these steps:
- Step 1: Contact Customer Support: Reach out to our customer support team via email at jewelstun@gmail.com or call Please provide your order number, the product details, and the reason for the return.
- Step 2: Receive Return Authorization: Upon receiving your return request, we will review it and confirm whether the item is eligible for return. If eligible, we will send you a Return Authorization (RA) number and instructions for returning the product.
- Step 3: Packaging and Shipping: Pack the item securely in its original packaging, including all accompanying materials such as certificates, manuals, and tags. Ensure that the product is protected from damage during return shipping. You will be responsible for the cost of return shipping unless the product is faulty or damaged upon delivery.
- Step 4: Return the Item: Send the return package to the address provided in the return instructions. We recommend using a traceable and insured shipping service to avoid any issues during transit.
- Step 5: Inspection and Refund/Exchange: Upon receiving your returned product, we will inspect it to confirm that it meets the return eligibility criteria. Once verified, we will process your refund or exchange request.
5. Refund Process
After the successful return of an eligible product, you will receive a refund within 7–10 business days. Refunds will be processed using the original payment method used for the purchase. If you paid via credit card, the refund will be credited back to the same card. If you used other payment methods like UPI, wallets, or cash on delivery, the refund will be processed to your original payment method or as a store credit, depending on the situation.
- Full Refund: You will receive a full refund for the product if it meets the return criteria and is returned in the original, unused condition.
- Partial Refund: In case the product is returned with signs of use, damage, or missing packaging, a partial refund may be issued after the deduction of a restocking fee or the cost of any repairs.
- No Refund: If the returned product does not meet the return policy criteria, such as damage caused by the customer, used items, or missing packaging, no refund will be issued.
6. Exchange Policy
If you are not satisfied with your purchase but would like to exchange it for a different item, we offer an exchange policy within 7 days of delivery. The exchange process follows similar steps to the return process:
- Contact customer support to request an exchange.
- Return the original item, ensuring it is in the original condition and packaging.
- Choose the new product you would like to receive as an exchange, subject to availability and price differences.
Please note that exchange requests are subject to stock availability. If the new item you want is of a higher value, you will need to pay the difference. Conversely, if the exchange item is of a lower value, the difference will be refunded to you.
7. Damaged or Defective Products
We take great care in packaging and shipping your jewelry to ensure it reaches you in perfect condition. However, if you receive a damaged or defective product, please contact us immediately (within 48 hours of receiving the product). We will gladly offer a full refund or exchange at no extra cost.
To expedite the process, please provide photographic evidence of the damage or defect, along with the original packaging. In case of a defective product, we may ask you to return the item before issuing a refund or sending a replacement.
8. Return Shipping Costs
- Faulty or Damaged Items: If the item is defective or damaged upon arrival, we will bear the cost of return shipping.
- Change of Mind: If you simply change your mind about the product, the return shipping cost will be your responsibility.
- Free Returns on Selected Items: In some cases, we may offer free return shipping as part of special promotions or for specific products. Check the return policy on individual product pages for more details.
9. International Returns
For customers outside of India, the return process is similar to the domestic returns process. However, international customers will be responsible for paying for return shipping costs, customs duties, and taxes. Please note that we cannot be held responsible for any customs or import fees that may apply during the return process.
10. Special Considerations
- Gift Returns: If you received jewelry as a gift, you can still return the item within the 7-day window, provided it meets the return eligibility criteria. A gift receipt or order number may be required for returns.
- Exchange for Store Credit: If you prefer not to receive a refund to your original payment method, we offer the option of exchanging your returned item for store credit. This store credit can be used on any future purchases on ShopStun.
11. Customer Satisfaction Commitment
At ShopStun, your satisfaction is our top priority. We believe in offering the highest quality jewelry and exceptional customer service. If you have any questions or concerns about the return process or need assistance with your order, our friendly customer support team is always here to help. Please don’t hesitate to reach out, and we will make every effort to resolve your issue promptly.
12. Conclusion
We hope that your experience with ShopStun is nothing short of exceptional, and we are confident that our jewelry will delight you. However, in the event that your purchase does not meet your expectations, our 7-day return policy ensures a hassle-free solution. We value your trust in us and are committed to making every effort to resolve any concerns you may have.
Thank you for choosing ShopStun – where beauty meets craftsmanship!